Dear Annie: Having worked in customer service for over 20 years, I have found that people are usually pretty patient if they are told the truth about the delay and are given an ETA, if possible.
Of course, in this fast and furious world, there are businesses that routinely overbook and short staff.
I help them out by reducing their customer base by one.
If I am going to be late for an appointment, I call to let them know so they can see someone else in front of me, or so we can reschedule. — Considerate Guy
Dear Considerate: You are correct that consideration is number one.
What a great suggestion.
Thank you.
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“How Can I Forgive My Cheating Partner?” is out now! Annie Lane’s second anthology — featuring favorite columns on marriage, infidelity, communication and reconciliation — is available as a paperback and e-book. Visit Creators Publishing for more information. Send your questions for Annie Lane to dearannie@creators.com.
